Business Systems Analyst
Scrum Product Owner
Product Manager


Achieving business needs with creative solutions that generate positive outcomes

Strategic, client focused CBAP®, CSM®, CSPO® with extensive financial services experience in insurance, reinsurance, and capital markets having worked on over 20 technology projects in global financial services organizations. Innovative thinker with strong analytical, problem solving, and communication skills. Collaborator and mentor with proven leadership ability and an Agile mindset focused on continuous improvement. 

Technologies: Qlik Sense, K2 Five, Jira, Top Team Analyst, HP ALM, Business Objects, IBM Notes, Microsoft Word, PowerPoint, Excel, Access, VBA, Outlook, Visual Studio, SQL Server (SSMS, SSIS), SharePoint, Team Foundation Services


 Agile Software Development • Business Presentations • Business Requirements Analysis • Continuous Improvement • Client Focus • Data Analysis • Design Thinking • Digital Products • Regulatory Compliance • Negotiation • Product Management • Project Management • Scrum • Stakeholder Management • Vendor Management 


  • Managed re-platforming of 8 business applications from IBM Notes within a year using K2 Five (low code digital platform) and SharePoint in an Agile environment 
  • Designed and developed automated Casualty quote templates in Word, integrated with an IBM Notes rating tool, that reduced underwriter quote generation time by 50%
  • Developed and implemented Qlik Sense dashboards that allowed executives to access data analytics and visualizations on iPads for remote client meetings and industry events
  • Automated a policy renewal solicitation process, reducing monthly processing time by 40% and increasing policy renewal rate
  • Led implementation of catastrophe risk modeling tool for Property Division (Air Touchstone)


GENERAL STAR MANAGEMENT,  Stamford, CT  2013 - 2019

Second Vice President, Senior Business Analyst

  • Served as Scrum Master/Project Manager for IBM Notes Re-platforming team of 5; helped organization transition to Agile mindset, organized and facilitated Scrum ceremonies, collaborated with Product Owner to create user stories with acceptance criteria and to prioritize backlog, worked on backlog items as time permitted (data modeling and ETL, UI design, K2 Five development, QA and UAT testing)
  • Coordinated technology needs for Casualty Brokerage Division through requirements elicitation, process improvement, solution development, and data analysis & reporting
  • Developed data models and data visualizations, e.g., dashboards
  • Created project charters with division managers that identified objectives and project scope

GENERAL REINSURANCE,  Stamford, CT    2007 - 2013

Assistant  Vice President, Senior Business Analyst

  • Planned,  estimated, and executed 15 projects as Lead BA / Senior BA 
  • Elicited, documented, and validated requirements  in a complex, global environment
  • Analyzed business processes and created future  states with suggested improvements
  • Managed offshore BA consultants for a $13MM  OneShield Dragon implementation
  • Coordinated User Acceptance Testing (UAT) phases  for multiple projects
  • Mentored junior BA’s and guided peers with  difficult situations
  • Led development of IT Mission Statement, Vision,  and Core Values
  • Created BA process framework and project  deliverable templates for PMO

METLIFE, New York, NY    2000 - 2007

Assistant Vice President, Senior Business Analyst

  • Led  team of four Business Analysts in analysis and project implementation tasks 
  • Created use cases, requirements docs, process  models, ETL maps, and test cases
  • Developed close working relationships with  business customers and IT groups


New York University - Tandon School of  Engineering, Brooklyn, NY

M.S. Financial Engineering,  Financial Technology track

Brandeis University, Waltham, MA

B.A. Economics, International  Studies Program

Eugene Hoffman
Eugene Hoffman




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Eugene Hoffman resume 12-2019 (docx)