RELEASE TRAIN ENGINEER, SCRUM MASTER, PROJECT MANAGEMENT PROFESSIONAL
SAFe® Release Train Engineer, Sr. Scrum Master, SAFe® Agilist, Product Owner, & Sr. Business Analyst Enabling excellence in program execution.
Experienced Release Train Engineer and IT delivery leader with a proven track record in Insurance, Reinsurance, and Capital Markets across global financial services enterprises. Recognized as a trusted servant leader with strong analytical, technical, and organizational expertise. Supportive collaborator and coach with an Agile mindset, driving continuous improvement and enabling high-performing teams to deliver business value.
Technologies: Agentic AI | AWS Cloud Practitioner | MS SQL Server Management Studio | Rally | Aptio | MS Excel | MS Outlook | MS PowerPoint | MS Project | SharePoint | MS Visio | MS Word | Clarity | MS CoPilot | Software Development Lifecycle (SDLC) | Team Foundation Services (TFS)
CORE SKILLS
Agile Program Leadership| Project Management | Cross-functional Team Leadership | Facilitation | Data Analysis | Design Thinking | Stakeholder Management | Negotiation | Process Improvement | Business Requirements Analysis | Regulatory Compliance | Resource Planning | Risk Management | Vendor Management | Detail-oriented Project Delivery | Presentations | Coaching | Reporting & Dashboards
CAREER ACHIEVEMENT HIGHLIGHTS
- Delivered program integrating discriminative AI document extraction to automate submission ingestion and generate quotes for Specialty Insurance
- Coordinated successful POC for a discriminative AI Intelligent Document Processing platform
- Automated policy renewal solicitations, reducing processing time by 40% and increasing policy renewal rates
- Led a team that implemented an enterprise OCR solution processing 12,000 submissions per month
- Managed re-platforming of 8 critical business applications from IBM Notes within a year using K2 Five (low code digital platform) in an Agile DevOps environment
- Developed and implemented Qlik Sense multi-platform (mobile/desktop/tablet) digital dashboards that enabled C-level executives to access data analytics and visualizations for remote client meetings
- Led requirements elicitation and ETL mapping for an enterprise Data Warehouse
PROFESSIONAL EXPERIENCE
THE HARTFORD, Danbury, CT April 2024 – Present
Release Train Engineer
- Provide program roadmap execution and tactical solution coordination, managing $6MM budget and 5 direct reports though Scaled Agile Framework events and cadences
- Serve as Release Train Engineer for the Underwriting Platforms ART (5 Teams of 10-12), automating underwriting processes, modernizing a homegrown underwriting platform, and business transformation with agentic AI.
- Delivered program using AI to automate submission ingestion and generate quotes for Specialty Insurance
THE HARTFORD, Danbury, CT June 2021 – Present
Senior Scrum Master
- Serve as Scrum Master for Agentic AI implementation team (details protected by NDA)
- Served as Scrum Master for End-to-End Optimization team integrating an Intelligent Document Processing solution and enabling automated quoting and renewal processing for 40% of renewal submissions with a novel self-service control panel, empowering users to update qualification rules reducing time to market from months to days
THE HARTFORD, Danbury, CT January 2020 – Present
Scrum Master/Project Manager - Consultant
- Serve as Scrum Master for a team that successfully delivered a Billing Integration MVP using SAFe®
- Serve as Scrum Master for a team that implemented an enterprise OCR solution
GENERAL STAR MANAGEMENT, Stamford, CT 2013 - 2019
Second Vice President, Senior Business Analyst
- Served as Scrum Master/Project Manager for IBM Notes Re-platforming team of 5; helped organization transition to Agile mindset, organized and facilitated Scrum ceremonies, collaborated with Product Owner to create user stories with acceptance criteria and to prioritize backlog, worked on backlog items as time permitted (data modeling and ETL, UI design, K2 Five development, QA and UAT testing)
- Coordinated technology needs for Casualty Brokerage Division through requirements elicitation, process improvement, solution development, and data analysis & reporting
- Developed data models and data visualizations, e.g., dashboards
- Created project charters with division managers that identified objectives and project scope
GENERAL REINSURANCE, Stamford, CT 2007 - 2013
Assistant Vice President, Senior Business Analyst
- Planned, estimated, and executed 15 projects as Lead BA / Senior BA
- Elicited, documented, and validated requirements in a complex, global environment
- Analyzed business processes and created future states with suggested improvements
- Managed offshore BA consultants for a $13MM OneShield Dragon implementation
- Coordinated User Acceptance Testing (UAT) phases for multiple projects
- Mentored junior BA’s and guided peers with difficult situations
- Led development of IT Mission Statement, Vision, and Core Values
- Created BA process framework and project deliverable templates for PMO
METLIFE, New York, NY 2000 - 2007
Assistant Vice President, Senior Business Analyst
- Led team of four Business Analysts in analysis and project implementation tasks
- Created use cases, requirements docs, process models, ETL maps, and test cases
- Developed close working relationships with business customers and IT groups
EDUCATION
New York University - Tandon School of Engineering, Brooklyn, NY
M.S. Financial Engineering, Financial Technology track
Brandeis University, Waltham, MA
B.A. Economics, International Studies Program
Eugene Hoffman
Certifications
