CERTIFIED SCRUM MASTER & SAFe® 5 AGILIST - SOFTWARE DELIVERY PROFESSIONAL
Scrum Master and SAFe® Agilist supporting excellence in project execution and delivery
Strategic, Customer focused CSM®, SA®, CBAP®, CSPO® with extensive financial services experience in insurance, reinsurance, and capital markets having worked on over 20 technology projects in global financial services organizations. Innovative thinker with strong analytical, problem solving, and communication skills. Collaborator and mentor with proven leadership ability and an Agile mindset focused on continuous improvement.
Technologies: Qlik Sense, K2 Five, Jira, Top Team Analyst, HP ALM, Business Objects, IBM Notes, Microsoft Word, PowerPoint, Excel, Access, VBA, Outlook, Visual Studio, SQL Server (SSMS, SSIS), SharePoint, Team Foundation Services, Rally, PPM
CORE SKILLS
Agile Software Development • Business Presentations • Business Requirements Analysis • Continuous Improvement • Client Focus • Data Analysis • Design Thinking • Digital Products • Regulatory Compliance • Negotiation • Product Management • Project Management • Scrum • Stakeholder Management • Vendor Management
CAREER ACHIEVEMENT HIGHLIGHTS
- Led a team that implemented the integration of a policy administration system with a new billing system
- Led a team that implemented an enterprise OCR solution processing 12,000 submissions per monthManaged re-platforming of 8 business applications from IBM Notes within a year using K2 Five (low code digital platform) and SharePoint in an Agile environment
- Designed and developed automated Casualty quote templates in Word, integrated with an IBM Notes rating tool, that reduced underwriter quote generation time by 50%
- Developed and implemented Qlik Sense dashboards that allowed executives to access data analytics and visualizations on iPads for remote client meetings and industry events
- Automated a policy renewal solicitation process, reducing monthly processing time by 40% and increasing policy renewal rate
- Led implementation of catastrophe risk modeling tool for Property Division (Air Touchstone)
PROFESSIONAL EXPERIENCE
THE HARTFORD, Danbury, CT January 2020 – Present
Scrum Master/Project Manager - Consultant
- Serve as Scrum Master for a team that successfully delivered a Billing Integration MVP using SAFe®
- Serve as Scrum Master for a team that implemented an enterprise OCR solution
- Coordinate Production Releases and warranty support for application projects
- Create estimates of cost and duration for projects in collaboration with IT architects and stakeholders
- Communicate project status and regular updates on resources to all levels of the organization
GENERAL STAR MANAGEMENT, Stamford, CT 2013 - 2019
Second Vice President, Senior Business Analyst
- Served as Scrum Master/Project Manager for IBM Notes Re-platforming team of 5; helped organization transition to Agile mindset, organized and facilitated Scrum ceremonies, collaborated with Product Owner to create user stories with acceptance criteria and to prioritize backlog, worked on backlog items as time permitted (data modeling and ETL, UI design, K2 Five development, QA and UAT testing)
- Coordinated technology needs for Casualty Brokerage Division through requirements elicitation, process improvement, solution development, and data analysis & reporting
- Developed data models and data visualizations, e.g., dashboards
- Created project charters with division managers that identified objectives and project scope
GENERAL REINSURANCE, Stamford, CT 2007 - 2013
Assistant Vice President, Senior Business Analyst
- Planned, estimated, and executed 15 projects as Lead BA / Senior BA
- Elicited, documented, and validated requirements in a complex, global environment
- Analyzed business processes and created future states with suggested improvements
- Managed offshore BA consultants for a $13MM OneShield Dragon implementation
- Coordinated User Acceptance Testing (UAT) phases for multiple projects
- Mentored junior BA’s and guided peers with difficult situations
- Led development of IT Mission Statement, Vision, and Core Values
- Created BA process framework and project deliverable templates for PMO
METLIFE, New York, NY 2000 - 2007
Assistant Vice President, Senior Business Analyst
- Led team of four Business Analysts in analysis and project implementation tasks
- Created use cases, requirements docs, process models, ETL maps, and test cases
- Developed close working relationships with business customers and IT groups
EDUCATION
New York University - Tandon School of Engineering, Brooklyn, NY
M.S. Financial Engineering, Financial Technology track
Brandeis University, Waltham, MA
B.A. Economics, International Studies Program
Eugene Hoffman
Certifications
